Shipping and Return Policy

Last Updated: 22 Sept 2024

At Fahs Beauty, we strive to provide our customers with a smooth and efficient shopping experience. This Shipping and Return Policy explains the terms related to the shipment and return of products purchased on our website, https://www.fahsbeauty.com.

Shipping Policy

1. Processing Time

• All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you of the delay.

2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery time:
  • Domestic (Lebanon): 3 – 5 business days.
  • International: 7 – 8 business days (depending on the destination).

Delivery delays can occasionally occur due to unforeseen circumstances (e.g., customs, weather conditions).

3. Shipment Confirmation & Tracking

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2 days.

4. Lost or Damaged Shipments

• Fahs Beauty is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy

1. Returns

• No exchange or return unless item is damaged, or if the arrival of the item took longer than the mentioned delivery time.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products may not be eligible for returns, such as:
  • Perishable goods.
  • Sale items.
  • Custom-made or personalized items.

2. Return Process

• To initiate a return, please contact our customer service at [email protected] with your order number and reason for return. Once your return is approved, you will receive instructions on how to send your item back to us.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds

• Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.

Please note:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and send your item to: 
• Mar Elias, Independence Street, Diar building, Beirut – Lebanon.

5. Non-Returnable Items

Certain items cannot be returned. These include:

• Gift cards.
• Health and personal care items (if unsealed).

6. Contact Information

For any questions regarding shipping, returns, or refunds, please contact us at:

Fahs sarl

Mar Elias, Independence Street, Diar building
Beirut – Lebanon

Phone: +961 70 815 541
Email: [email protected]